State Farm® Insurance Agent Lenita Graves
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex V
February 28, 2025
2
out of
5
rating by Alex V
"I’ve had nothing but bad experiences with this State Farm office. Customer service is awful—there is one particular agent who answers the phone (the very rare times they actually answer the phone) that is rude and passive-aggressive. Most of the time, they don’t answer the phone at all or return your calls. It’s incredibly frustrating and disappointing, especially when you need help with something regarding your car insurance. I wouldn’t recommend this particular State Farm office to anyone."
We responded:
"Thank you for your feedback, Alex. We’re sorry to hear that your experience didn’t meet your expectations. We take all customer concerns seriously and would love the opportunity to make things right. Thank you again for bringing this to our attention."
Cathy Feer
November 11, 2024
5
out of
5
rating by Cathy Feer
"Lenita and her team are amazing. Super easy to work with!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We always strive to make things as smooth and easy as possible, and it's great to know that came through for you. We look forward to working with you again soon! - Lenita"
Greenscape Solution
September 14, 2024
5
out of
5
rating by Greenscape Solution
"Awesome! Very helpful on all my insurance needs"
We responded:
"Thank you for your amazing review! I am so happy we were able to help you out with all your insurance needs. Please give us a call if you have any questions! – Lenita"
Ana Delvalle
September 4, 2024
5
out of
5
rating by Ana Delvalle
"Love this office! Zoila is very helpful and provides great service! Always helps me with my insurance questions."
We responded:
"Thank you so much, Ana! It's wonderful to hear that Zoila made the insurance process so smooth for you. We're especially pleased that Zoila was always there to answer your questions!—Lenita"
Revolver Fox
September 4, 2024
5
out of
5
rating by Revolver Fox
"I was having a very rough day, after my cat escaped from daycare, and I had to figure out my insurance too. But the lady who helped me, Mycellene, helped me sort everything out in just one afternoon! I felt lucky to have been able to get it taken care of."
We responded:
"Thank you for your kind feedback! I am glad that Mycellene was able to help you out in a timely manner and help take some of the insurance stress off of you for the day. Please give us a call with any other questions you may have! – Lenita "
Gabriel Renteria
August 29, 2024
5
out of
5
rating by Gabriel Renteria
"I want to thank Lenia Graves at State Farm Insurance for rekindling my reason for taking out Life and Auto Insurance with State Farm. There was a concern I had that seemed confusing to me, and I had allowed my concern to trouble me. Well, again I did not read the email correctly. Thanks to Lenita Graves her patience and superb knowledge and understanding of her profession gave me a calm and caring feeling that Lenita was really looking for my best interest as her client. I know at times media news can down play a corporations hard work. But if there is someone who is Doing their Job right, its not because Lenita has to do it, but it's because Lenita, Love what she does and this is what drives her to want to do it right! Lenita knows and understand not only the buisness of Insurance but she understand her customers and their needs. It is Hard to find Excellent Customer service, and compassion today. Thank you!! Lenita at State Farm you've restored my confidence. Sylvia Renteria"
We responded:
"Hi Sylvia! We appreciate your stunning feedback on your experience! I am so happy that we were able to give you the help you needed in your situation and help you understand everything that is being done. If you need any assistance going forward, never hesitate to give us a call! -Lenita"
Jennifer Moen
August 15, 2024
5
out of
5
rating by Jennifer Moen
"Lenita has been fantastic to work with. I recently relocated from Oregon to California and needed to find insurance for my car that I brought with me. I still have 2 cars in Oregon and Lenita was able to get my multicar discount approved for the singular car in CA. She is fast to respond to any questions I send her way and she is always friendly!"
We responded:
"Hi Jennifer! Thank you for your review and feedback, we really appreciate it! I am glad that we were able to help you out through this transition and make the process a little easier for you. If you need any help going forward, feel free to give us a call! - Lenita"
Geaux Grants
August 9, 2024
5
out of
5
rating by Geaux Grants
"Just wanted to give a shot out to my favorite person at the Graves Agency - Mycellyne! She is always there to help my family with our insurance. Love that I can reach her by phone, text or email and always get a quick response from her. She takes care of clients as if they are a part of her family and truly shows that "State Farm is There" when you need them. Thanks Mycellyne for always being there for my family. Carrie D"
We responded:
"This made me smile so big! Thank you so much for giving Mycellyne a very well-deserved shout-out! Mycellyne and the whole team are always here for you. Our customers are our top priority. You and your family are a priority! Thanks again! –Lenita "
Tika Parker
May 17, 2024
5
out of
5
rating by Tika Parker
"Great staff always get the job done! They are very helpful when in need. You need insurance they will give you the best rates. I’m glad to have them as my insurance company . Thank you 😊"
We responded:
"THANK YOU so much for your positive review Tika. We appreciate you and will continue to give the best Good Neighbor Service we can!"
Raymond Rodriguez
May 8, 2024
5
out of
5
rating by Raymond Rodriguez
"Zoila has been really helpful! Every time I call I always hope to talk to her. She helped me save money by going the extra mile!"
We responded:
"Thank you so much, Raymond! It’s great to know that Zoila has been so helpful to you. Her dedication to going above and beyond is exactly what we aim for and I’m happy to have her on my team. Thank you for sharing your experience!– Lenita "
Rosalia GALAN
March 13, 2024
5
out of
5
rating by Rosalia GALAN
"I have been with State Farm for a few years now. VERY happy with customer service especially Zoila not one time has she not been able to handle any situation. Always courteous and very helpful. Gotta love her!"
We responded:
"Rosalia, thank you so much for your five-star rating! We're delighted to hear about your positive experience with State Farm and especially with Zoila. It's fantastic to know she has consistently provided you with exceptional service, handling each situation with courtesy and helpfulness. Your kind words mean a lot to us and to Zoila. We're proud to have you as a part of the State Farm family and look forward to continuing to serve you with the same level of care and dedication. Gotta love having wonderful customers like you! Thank you again for your support. – Lenita"
Sharon Shauntee
March 5, 2024
5
out of
5
rating by Sharon Shauntee
"Love this staff excellent customer service very helpful with prices and plans each time I call great vibes ❣️❣️❣️"
We responded:
"Sharon, thank you for the incredible five-star review! We're so glad to hear that you've been enjoying our stellar customer service and finding our staff helpful with your plans. Creating great vibes for our customers is what we're all about! Thanks for spreading the love and we look forward to continuing to exceed your expectations! – Lenita"
Tanya Blaylock
February 16, 2024
5
out of
5
rating by Tanya Blaylock
"Lenita and her staff are Great!!"
We responded:
"THANK YOU Tanya for your continued trust in State Farm, Myself, and My Team. We appreciate your business and will continue to provide the Good Neighbor Service you deserve."
daniela vergara
February 14, 2024
5
out of
5
rating by daniela vergara
"Mycellyne was so incredibly sweet! She answered every question I had & made me feel confident in making the choice to switch over to State Farm. If I could give her a higher rating I would!"
We responded:
"Thank you for the five-star feedback, Daniela! Mycellyne is like the sunshine on a cloudy day, there to brighten your insurance experience! Glad she could answer all your questions and make you feel confident in joining the State Farm family. Thanks for choosing us, and remember, we're here to save the day whenever you need us!- Lenita"
John G Jr
February 13, 2024
5
out of
5
rating by John G Jr
"I have been with State Farm over 35+ years. This agency had a different previous owner of this franchise location. However, the new owner, Ms Graves and her staff are absolutely wonderful. They’re always professional, attentive to special needs as well as what’s usual and customary. Their very responsive and caring toward their clients. That’s been my experience."
We responded:
"Thank you so much for your glowing review, John! We're incredibly grateful for your loyalty to State Farm over the past 35+ years. It's truly heartwarming to hear that you've had such a positive experience with our team. We take great pride in providing attentive service to all of our customers, and it's wonderful to know that we've met your needs. Your kind words motivate us to continue delivering top-notch service, and we look forward to serving you for many more years to come! - Lenita"
Mildred Rodriguez
January 18, 2024
1
out of
5
rating by Mildred Rodriguez
"This office never answers their phones and to receive a call back from them it takes forever."
We responded:
"Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. Your feedback helps us improve our services. In the meantime, please feel free to reach out to us at (909) 349-2050. We appreciate your patience and the opportunity to make things right. – Lenita"
Damian Ortega
January 11, 2024
5
out of
5
rating by Damian Ortega
"I always deal with mycellene at this office and she is very helpful and always answers any questions or concerns that I have. She is very appreciated thank you very much."
We responded:
"THANK YOU so much for your kind review on Mycellyne. We appreciate your business and will continue to offer the Good Neighbor services you deserve. "
Robert N
November 10, 2023
5
out of
5
rating by Robert N
"Mycellyne, was incredibly helpful and explained things I want even aware of. She delivered exceptionally great customer service with a great attitude. Will definitely continue to do business with her and Lenita."
We responded:
"Robert, we’re happy to hear about your stellar experience with Mycellyne! It's fantastic that she not only met but exceeded your expectations by unraveling the mysteries of insurance. Your shoutout to her exceptional customer service and positive attitude has us beaming with pride. We're thrilled to have you as part of the State Farm family and look forward to many more chapters of excellent service with Mycellyne and the team by your side! - Lenita"
Raul Contreras
October 16, 2023
5
out of
5
rating by Raul Contreras
"Mycellyne has top of the line customer service skills. Answered all my questions and helped me a lot. Very pleased with her service."
We responded:
"Raul, I’m very delighted to hear that Mycellyne provided you with top-notch customer service! Her dedication to answering all your questions and going the extra mile has left you pleased, and we couldn't be happier to have made your experience with us exceptional. Thank you for sharing your positive feedback, and let us know how we may help again soon! - Lenita"
Stacey Katharine
October 14, 2023
5
out of
5
rating by Stacey Katharine
"I have had the pleasure of working with the State Farm agency for my insurance needs for the past 25 yrs. Right from the get-go, the staff was friendly, professional, and incredibly knowledgeable. They took the time to understand my situation, answer all my questions, and provide tailored solutions that gave me both excellent coverage and peace of mind. Lento Graves is outstanding - patient, well-informed, and genuinely interested in ensuring I got the best possible coverage. Monitoring my coverage and alerting me when changes are in my favor. I wholeheartedly recommend the State Farm agency to anyone in need of insurance services. Their professionalism, expertise, and the genuine care they show for their clients is what sets them apart in the industry. Thank you, State Farm, for going above and"
We responded:
"Hi, Stacey! I must say I'm genuinely touched by your wonderful words! A whopping 25 years with State Farm – that's loyalty we cherish and appreciate! Thank you, once again, for choosing us for your insurance needs. Here's to another 25 years of exceptional service! - Lenita"
LaMont Shedrick
October 13, 2023
5
out of
5
rating by LaMont Shedrick
"Lenita is by far the most knowledgeable and professional business owners I’ve ever met. Her attention to detail and caring attitude really made the difference for me. I highly recommend her agency and team at State Farm."
We responded:
"Our team prides ourselves on providing great and friendly service, because your comfort is our priority. It warms my heart to hear that you've found my services to be helpful and straightforward while alerting you of beneficial changes. We're here to keep an eye on your coverage, and when the winds of change favor you, we make sure you're the first to know. Your recommendation is like music to our ears. Lenita Graves SF"
Lisa McDaniel
October 12, 2023
5
out of
5
rating by Lisa McDaniel
"Ms.Graves is top notch! She is always available for my questions and concerns! She is also very active in her community!"
We responded:
"I'm delighted to hear your feedback! Being there for my customers is my top priority, and I'm glad I could assist with your questions and concerns. I'm also passionate about giving back to my community, so thank you for recognizing that aspect of my work as well. Let me know if I can be of assistance again soon! - Lenita"
Destinee Arnold
October 11, 2023
5
out of
5
rating by Destinee Arnold
"Lenita’s knowledge and professionalism has made her a trusted agent for not only me, but the rest of my family as well. We are grateful to have a trustworthy agent and overall agency comprised of team members that care."
We responded:
" Destinee, I’m honored that you are loyal to me as your insurance agent, and it's a pleasure to serve not just you, but your entire family! We take pride in our dedicated team who genuinely care about our customers, and we're grateful for your support. Thank you for choosing us as your insurance partner; we’re here to help whenever needed! - Lenita "
Patricia Nunley
October 11, 2023
5
out of
5
rating by Patricia Nunley
"Always greeted with a smile and treated with respect at Lenita Graves’ agency. Her staff always goes the extra mile to make sure I understand everything and that all my needs are met… just LIKE A GOOD NEIGHBOR!"
We responded:
"We're thrilled to hear that you're greeted with a warm smile and the utmost respect at our office! My fantastic team and I are dedicated to going the extra mile to make sure you're informed and that all your needs are met – just like a Good Neighbor should! Your kind words are truly appreciated, and we're here to assist you with a smile anytime! - Lenita"
Dianne Mendez
September 11, 2023
5
out of
5
rating by Dianne Mendez
"Mycellyne has been so professional on all of my interactions with her. I have been a client of Lenita Graves’ agency for approximately 20 years and have been very happy throughout this time."
We responded:
"Dianne THANK YOU very much for your positive review. We will continue to offer our BEST customer service and we appreciate your business!"